11
Support
In putting together this sustainability report,
Febelfin was assisted by Business & Society, a
Belgian network that brings companies and
business federations from various sectors to-
gether around corporate social responsibility
(
CSR).
Besides making their many years’ expertise
and experience in the field of company sus-
tainability available, Business & Society en-
gaged in the moderation of working group
meetings and stakeholders consultations.
Moreover, it offered support in the drawing up
of the survey for the members and the analysis
of the answers.
Stakeholders
The financial sector continuously keeps in
touch with its stakeholders. One example of
this is the NGO dialogue platform
1
.
This plat-
form maps out issues in respect of socially re-
sponsible banking and investment and enters
into a discussion about this with NGOs, civil
society and the financial world.
The stakeholders have been closely involved in
the making of this sustainability report, both
for the selection of the issues that are being
dealt with as for the actual editing of the text.
By means of panel discussions and interviews
they have made a contribution to the material-
1.
One of the three dialogue platforms that were established by
Febelfin at the end of 2009. The others are the Consumers dia-
logue platform and the Corporate lending dialogue platform.
ity matrix, the questionnaire for the banks and
the report. The liability for the contents of the
report lies with Febelfin, but the Federation
wants to explicitly express its gratitude for the
effort made by the stakeholders.
The group of stakeholders that participated in
the panels is composed as follows:
BASF-Deloitte chair on sustainability
Belsif
Business & Society Belgium
Centre d’appui aux services de médiation
de dettes de Bruxelles
Festival van Vlaanderen
Forum Ethibel
Université de Liège
Landelijke Bediendecentrale – Nationaal
Verbond voor Kaderpersoneel (LBC-NVK)
MIVB-STIB
Onderzoeks- en Informatiecentrum van de
Verbruikersorganisaties (OIVO-CRIOC)
Réseau Financement Alternatif (RFA)
Vigeo
A series of interviews with NGOs, sustainabil-
ity experts, scholars, trade unions and super-
visors have been useful for determining the
materiality matrix.
An internal Febelfin working group consisting
of CSR managers from several financial insti-
tutions was in charge of the follow-up of the
drafting of the report as a whole.
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Approach